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wheelchair taxi users

Earlier this year new law changes demanding equal treatment for disabled taxi users came into effect. Taxi drivers now face a fine of up to £1,000 if they refuse to transport wheelchair users or attempt to charge us extra.
Check out https://www.gov.uk/government/news/law-change-demands-equal-treatment-for-disabled-taxi-users and if you or anyone you have contact with has ever experienced difficulties with taxi drivers or have noticed a difference or no difference since the law changes please join in this discussion.

Comments

  • Dont go there! Gave up using taxis years ago after loosing my cool too many times. Looked at the link and may try again.

  • Cant afford taxis any more. Last time was 3 years ago and had to pay £5 extra on a £6 ride.

  • Most taxi drivers are very helpful but some do not seem to care about my safety and when I call to book a wheelchair accessible taxi there is often not one available.

  • The only time I called for a taxi I gave up after calling 4 different companies being told that they had no car available for me but one of them told me that they need 24 hour notice. I cant get out of my chair without a hoist. My mothers car opens up with a ramp in the back so she takes me places.

  • Can drivers be fined if they do not secure me properly as I don't feel safe in taxis and the ramps are too steep.

  • Hi Anie
    I hope this information is very useful From 6 April taxi and private hire vehicle drivers will be obliged by law to:
    •transport wheelchair users in their wheelchair
    •provide passengers in wheelchairs with appropriate assistance
    •charge wheelchair users the same as non-wheelchair users
    they unfortunately do not mention anything about the height of the ramp but taxi drivers can have they licence provoked if they do don't apply with new law

  • Hi Anie

    The government will be consulting on a draft Accessibility Action Plan later this year, which will seek to address the barriers faced by disabled people in accessing all modes of public transport. I hope that is helpful unfortunately I can not find any information about the legal height for ramps for taxi's , but if I can find more information to help I will let u know

  • Hi Anie
    I have found this information about ramps, A wheelchair ramp at least 750mm wide and not more than 1,700mm in length is required and must be part of the vehicle’s equipment at all times. I hope this helps

  • Hi Anie
    I forgot to mention that When the ramp is deployed onto the road, the ramp slope must not exceed 1 in 4 (25%). It must be possible to deploy the ramp onto both a level road and a 125mm kerb. When the ramp is in use, it must be securely located at the point of wheelchair entry. The surface of the ramp must have a slip-resistant finish and all outer edges must be clearly marked in a contrasting colour. I hope this helps.

  • Mixed feelings about using taxis as it depends on the individual driver. I have to use my manual chair and have someone with me to push if I use a taxi to go out. I don’t feel safe in my power chair up the ramps and I seldom get strapped in securely. It’s a hassle and too expensive. Better than public transport though.

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